A pair of satisfied Companion Stairlifts customers

Information & Advice

Service & Maintenance

The Companion 365 Plan

Every Companion stairlift comes with a fully comprehensive 12 months warranty*, covering all parts and labour.

Repayments from only £19.43* per month

Extended Warranty

After the first 12 months' guarantee expires, we have devised various options to bring you complete peace of mind, with extended affordable cover plans. For full details of our service options, please contact us on 0800 251 1308.

* All warranties are subject to terms and conditions - full details available upon request.

Summary of Service Levels

Bronze Service Plan

Basic level cover includes:

  • Call out service to cover any failure without additional labour charge.
  • Dedicated service help-line contactable 24-hours a day, 365 days of the year.
  • Free annual service inspection visit (booked by using our Helpline number).
  • Any parts that may be required would be chargeable.
  • Nationwide rapid response team of engineers whose sole job is to respond to your call.

Silver Service Plan

Standard level cover includes:

  • Repair & replacement of all necessary component parts required for the continuing operation of your stairlift (subject to limitations and liability - eg, user error or misuse).
  • Call out service to cover any failure without additional labour charge.
  • Dedicated service help-line contactable 24-hours a day, 365 days of the year.
  • Free annual service inspection visit (booked by using our Helpline number).
  • Nationwide rapid response team of engineers whose sole job is to respond to your call.

Gold Service Plan

Complete peace of mind cover includes:

  • Repair & replacement of all necessary component parts required for the continuing operation of your stairlift, with no limitations or liability.
  • Call out service to cover any failure without additional labour charge.
  • Dedicated service help-line contactable 24-hours a day, 365 days of the year.
  • Free annual service inspection visit (booked by using our Helpline number).
  • No exceptions or further charges would apply with no limitations or liability.
  • Nationwide rapid response team of engineers whose sole job is to respond to your call.
Freephone
0800 251 1308
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