Coronavirus Update: Our response to COVID 19


A message from Companion about our response to COVID-19

We’re doing everything we can to safeguard our employees, suppliers, partners and customers.

Around the UK we are all facing or already dealing with a return to lockdown measures. Some industry sectors are once again being asked to close their businesses, while others must fortify their health and safety procedures and provide essential services for their community.

Companion’s role as key workers in the response to COVID-19 is an important one. The decision to buy a stairlift or other home adaptation is never an easy one, but for many vulnerable people it can make a huge difference to them at an already difficult time in their life.

We will continue to supply and maintain our much-needed products and services for people who are completely dependent on them to make their everyday life easier.

We remain committed to provide Covid-safe experiences and solutions to the many vulnerable people at increased risk of the illness who need to adapt their homes and who are looking for reassurance this can be done quickly and safely.

This year, we have continued to manufacture, supply, install and maintain stairlifts while doing everything we can to safeguard our employees, suppliers, partners and customers.

We have introduced robust health and safety procedures, according to the advice and guidance received from the relevant health authorities and governments where we do business.

We’re prioritising our ability to keep our factories operational and our teams motivated and mobilised to deliver the service level standards you expect.

The steps we’re taking include:

  • Rigorous hygiene (extra hand soap and cleaning of hard surfaces) by all Companion personnel
  • Production staff have been placed at least 2 metres apart to minimise the risk of infection, as well using protective PPE. To ensure staff safety further, we also check production staff temperatures every morning.
  • Checking if households to be visited by our teams are self-isolating or shielding
  • Contactless greetings and maintaining distance between people in the workplace and in homes
  • PPE is worn by all surveyors and engineers carrying out work in people’s homes who thoroughly clean all equipment and surfaces before they leave the premises
  • Virtual stairlift assessments using video calling are available

Thanks to our brilliant team we will continue to handle enquiries and book appointments, provide breakdown support and assistance, as well as keep our factory up and running so we can continue to supply our partners and customers with the vital equipment they need.

Stay safe.


5th January 2021

Contact-free home assessments

Now you can arrange a contact-free home assessment so there’s no need for our surveyor to carry out their usual face-to-face assessment!

You may be worried about inviting people into your home at the moment. We totally understand however, that you may be in urgent need of a stairlift. We want to help you with that.

Call our team to arrange a contact-free home assessment – we’ve introduced this new remote process as part of our response to the coronavirus outbreak. We’re also making sure that when our surveyors and engineers do visit customers at home they always wear personal protective equipment (PPE), rigorously follow strict hygiene protocols including handwashing, and thoroughly clean any equipment they touch.

If you have a smartphone or tablet we can arrange a video call with you so that our surveyor can carry out, with your help, an assessment of your needs and your staircase layout. They can then provide a no-obligation quote for a stairlift suited to your personal requirements.

No-one has to visit your home for you to find out how much a stairlift will cost and when one can be installed.