Coronavirus Update: Our response to COVID 19


A message from Companion about our response to COVID-19

We’re doing everything we can to safeguard our employees, suppliers, partners and customers.

Latest Covid-19 Update 

Keeping everyone safe is our top priority as we continue our activities aimed at making everyday life easier for our customers.  

In light of updated government guidance in the UK, we’re continuing to ask all associates to wear masks during home visits and in our offices, maintain social distancing measures, and take regular lateral flow tests.  

Working safely in homes 

Please help us to do everything we can to keep all our customers, our partners and our people safe. 

Before your appointment 

Let us know if anyone in your home: 

  • has Covid-19 symptoms (high temperature, new continuous cough, loss of taste/smell) in the 10 days before we visit 
  • is shielding or vulnerable 
  • has been asked to self-isolate 
  • would feel safer if visitors continue to wear a face mask (England only) 

On the day, we’ll call to see if anything has changed. 

During your appointment 

Our surveyors and engineers will follow the latest rules and guidance from the relevant health authorities in England, Scotland and Wales: 

  • wash or sanitise their hands before entering your home – and at regular intervals during the appointment 
  • wear a face covering (unless they are medically exempt from doing so)
  • keep at least 1m away from you at all times 

We will continue to work together with our trusted partners to provide and install adaptations which help as many people as we can to remain living safely and independently in their home.

Thanks to our brilliant team we will continue to handle enquiries and book appointments, provide breakdown support and assistance, as well as keep our factory up and running so we can continue to supply our partners and customers with the vital equipment they need.

Stay safe.


February 2022

Contact-free home assessments

Now you can arrange a contact-free home assessment so there’s no need for our surveyor to carry out their usual face-to-face assessment!

You may be worried about inviting people into your home at the moment. We totally understand however, that you may be in urgent need of a stairlift. We want to help you with that.

Call our team to arrange a contact-free home assessment – we’ve introduced this new remote process as part of our response to the coronavirus outbreak. We’re also making sure that when our surveyors and engineers do visit customers at home they always wear personal protective equipment (PPE), rigorously follow strict hygiene protocols including handwashing, and thoroughly clean any equipment they touch.

If you have a smartphone or tablet we can arrange a video call with you so that our surveyor can carry out, with your help, an assessment of your needs and your staircase layout. They can then provide a no-obligation quote for a stairlift suited to your personal requirements.

No-one has to visit your home for you to find out how much a stairlift will cost and when one can be installed.