Stairlift Service and Maintenance
The Companion 365 Plan
Every Companion stairlift comes with a fully comprehensive 12-month warranty*, covering all parts and labour. If you need a stairlift service or repair, we are here to help.
Extended Warranty
After the first 12 months' guarantee expires, we have devised various stairlift maintenance services to bring you complete peace of mind, with extended, affordable cover plans. For full details of our stairlift service options, please contact us on 0800 251 1308.
*All warranties are subject to terms and conditions - full details available upon request
Emergency Breakdown
In the unlikely event that your stairlift breaks down, please call the emergency breakdown team on 0808 189 2204.
Our stairlift servicing promise
- To understand your individual needs and preferences
- To listen carefully to all your questions
- To treat you with respect and courtesy at all times
- To provide lifetime peace of mind with our products
- To be available 24 hours a day, 365 days a year
- To remain just as attentive after your purchase as before
- To never sell you anything you don’t need or want
- To always work to the highest safety standards
Enquire about our stairlift maintenance services
For non-urgent maintenance enquiries or to ask about a stairlift service, get in touch with our team. One of our friendly advisors will get back to you soon.
Request a stairlift serviceStandard Service Plan
Standard level cover includes:
Repair and replacement of all necessary component parts required for the continuing operation of your stairlift (subject to limitations and liability - e.g., user error or misuse).
Call out service to cover any failure without additional labour charge.
Dedicated stairlift service help-line contactable 24 hours a day, 365 days of the year.
Free annual stairlift service inspection visit (booked by using our Helpline number).
Nationwide rapid response team of engineers whose sole job is to respond to your call.
Premium Service Plan
Complete peace of mind cover includes:
Repair & replacement of all necessary component parts required for the continuing operation of your stairlift, with no limitations or liability.
A stairlift service to cover any failure without additional labour charges.
Dedicated service help-line contactable 24 hours a day, 365 days of the year.
Free annual service inspection visit (booked by using our Helpline number).
No exceptions or further charges would apply with no limitations or liability.
Nationwide rapid response team of engineers whose sole job is to respond to your call.