- Provide you with clear information about the products and service we offer, including fees and charges.
- Ascertain your individual needs, preferences and circumstances before. recommending a product or service.
- Only recommend a product that we consider suitable for you and that you find affordable.
- Encourage you to ask if there’s something you don’t understand.
- Give you access to a complaint’s procedure should you become unhappy with our service.
How you can help us:
- To help us give you the most appropriate advice, we will ask you to:
- Tell us as much as possible about yourself, to enable us to properly match a product or service to you individual needs.
- Let us know about any future plans or changes, that we may better match a product or service to your needs.
- Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.
- Tell us if you think there are ways we can improve our service.
Thank you for choosing Companion