Treating Customers Fairly

We recognise that both we, and our customers, have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

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We will:

Provide you with clear information about the products and service we offer, including fees and charges.
Ascertain your individual needs, preferences and circumstances before. recommending a product or service.
Only recommend a product that we consider suitable for you and that you find affordable.
Encourage you to ask if there’s something you don’t understand.
Give you access to a complaint’s procedure should you become unhappy with our service.

How you can help us:

To help us give you the most appropriate advice, we will ask you to:
Tell us as much as possible about yourself, to enable us to properly match a product or service to you individual needs.
Let us know about any future plans or changes, that we may better match a product or service to your needs.
Let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand.
Tell us if you think there are ways we can improve our service.

Thank you for choosing Companion